Problem. Many organizations don’t have time or the expertise to properly manage WebTrends. IT staff may have other priorities and be under-staffed. Consequently, powerful and insightful features such as SmartView, Scenario Analysis, SmartReports and Custom Reports may be difficult to configure and so are not used. WebTrends requires constant management as site changes occur, pages are added and altered and new campaigns are launched.

Solution. Unilytics manages your WebTrends system to ensure maximum ROI. The software installation is still housed on your servers (or you may be using WebTrends On Demand), but Unilytics’ engineers ensure your installation is functioning properly via remote connection.

This monthly service ensures WebTrends is fully configured and that essential reports are available to key stakeholders every day.

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Services include:

• Regular monitoring of WebTrends to ensure it is delivering scheduled reports
• Creation of new and modification of existing Profiles
• SmartSource Data Tagging
• Report interpretation
• Product upgrades
• Product training

Benefits

Performance. Ensures business users are trained and that WebTrends is properly configured and delivering accurate, valuable information.

Cost Savings. Customers receive lower daily rate than charged on a service-by-service basis.

Consistency. Unilytics’ involvement ensures that the services provided will be delivered by someone who is familiar with the client’s organization.

Sustainability. Annual service contracts are simpler to incorporate into corporate budgets.